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Support
Support & SLAs
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Requests outside hours treated as received next business day.
Response Target SLAs
Critical
1 hour
System down, no workaround
High
4 bus. hours
Major impact, workaround available
Medium
1 bus. day
Limited impact
Low
2–5 bus. days
General questions